Shipping Information

6. Delivery

6.1 The price of delivery within the EU is 40 Euros however we sometimes offer free delivery on Selected Scooters.

6.2 Our Kaabo Europe scooters are shipped within various couriers, tracked.  Orders placed after 12pm on Thursday will be sent on Monday, unless we instruct you otherwise.

6.3 All items will be dispatched within 24 hours of purchase, though please note that orders will not be dispatched over the weekend.

6.4 All electric scooter deliveries will need to be signed for.

6.5 If the delivery is not signed for and no one is able to receive your delivery then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.

6.6 The electric scooter will be returned to us if the courier unsuccessfully attempts to deliver the order to you on 3 occasions. 

6.7 Kaabo Europe, reserves the right to charge a further shipping cost if the customer would like the order to be re sent after it has been returned to us following three failed deliveries.

6.8 Items returned to us by the courier will be added back into our stock and your account will be credited with the order total, minus the shipping costs and the fee that the courier charges us to deliver the good back to us. If you want the order re shipped you will have to create a new order.

 

7. Delays

7.1 We always endeavour to deliver goods within the time specified, but if there is a delay which is outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.2 If you gave us a deadline for delivery at the time of placing the order, and we have failed to meet this deadline, you may treat the contract as at an end and claim a full refund.